Technology: At a recent forum, important insights were shared about the role of artificial intelligence (AI) in modern workplaces. AI has rapidly become an essential tool across various sectors, changing the way tasks are approached and executed. During the discussion, the deputy head of the Ho Chi Minh City Development Institute highlighted both the challenges and benefits presented by AI in everyday scenarios.
Looking ahead, city officials announced a focused initiative to integrate AI into government duties. This strategy is expected to increase efficiency in public service, helping employees better manage administrative tasks such as document preparation and data analysis. Local areas are already experimenting with AI technologies to streamline citizen interactions, although these efforts are still in their infancy.
Experts indicate an urgent need for unified policies and standardized systems to maximize AI’s potential. Current applications vary and lack consistency, resulting in fragmented data management. The introduction of personal AI accounts for each public servant is envisaged, ensuring that constituents can receive accurate responses even in the absence of employees.
As AI continues to shape the work landscape, varying responses have emerged from the public sector and businesses. Many are resistant to AI for fear of job losses, while companies are leveraging it to reduce overhead and increase productivity. The ongoing conversation emphasises that AI is not a replacement for human workers but a complementary force designed to enhance their capabilities.
However, caution is advised regarding the use of AI, stressing the need for verified data before widespread implementation. Understanding the intricacies of AI will enable employees to harness its benefits without any unintended consequences.
