Hyderabad Hyderabad: SuccessKPI, a leading cloud-native Workforce Engagement Management (WEM) provider, hosted the 3-day AI-WEM Summit in Hyderabad, India on February 26. The Summit brought together hundreds of industry leaders, thought leaders, and contact center operators to explore the transformational role of artificial intelligence in innovating workforce engagement and creating next-generation customer experience (CX).
SuccessKPI reported 100%+ global revenue growth in 2024 – 10x the forecasted industry average – driven by a 90% annual average growth in sales of its AI-powered WEM platform for contact centers. The rapidly growing demand for SuccessKPI’s technology is driving events like the India AI-WEM Summit.
AI-WEM Summit guests gained first-hand insight into SuccessKPI’s cutting-edge WEM platform, which integrates advanced business intelligence, speech and text analytics, agent support, quality monitoring, and workforce management into a unified, AI-powered solution.
The summit also featured interactive sessions, customer and partner success stories, and networking opportunities with SuccessKPI partners such as Technogen, Amazon Web Services, Synergeek, SBNA, TCS, and Maximus, giving attendees a chance to explore their AI-powered platforms and connect with peers. Participants left the event equipped with actionable strategies for implementing AI-powered WEM solutions in their organizations.
