Karnal: A large number of complaints were received in the Samadhan Camp being run by the state government from 9 am to 11 pm every day to ensure redressal of public grievances at the district and sub-division level. Most of these complaints were related to the Parivar Pehchan Patra (PPP) and Property Identity Card. On the directions of Chief Minister Nayab Singh Saini, the district administration started Samadhan Camps at the district and sub-division level on June 10. So far, 609 complaints related to various departments have been received. Of these, the concerned officials have resolved 251, while 358 are pending. On Thursday alone, 88 complainants reached the camps across the district, out of which 32 complaints were resolved and 56 are pending. Out of the total 609 complaints, about 70 per cent are related to PPP (Parivar Pehchan Patra) and Property Identity Card. 422 complaints related to PPP and Property ID were received, out of which 219 were resolved and the remaining 203 are being resolved. PPP is an ambitious scheme launched by the Haryana government to streamline the delivery of various benefits and services to residents. However, despite its benefits, many families have faced difficulties related to its implementation, including errors in personal details and incorrect data of family members. Officials claimed that these camps are being held at the district headquarters as well as at the sub-division level, where officials from various departments are listening to the grievances of the public and resolving their issues. Dedicated counters were also set up to exclusively address issues related to PPP and property ID. Shubham, City Magistrate (CTM) of Karnal, said, “Our aim is to resolve the problems of the public. Trained staff and officials are assisting residents in resolving their issues.”
Residents have received mixed response to these camps. Some people appreciated the initiative and noted the prompt and effective services being offered by the officials. However, some believe that instead of holding these camps, the government should conduct door-to-door campaigns to verify data. Rajni, a resident of Wazir Chand Colony, said she had been running from pillar to post for her BPL ration card but to no avail. “After visiting the Samadhan camp, I was issued a ration card on the spot. I am happy with the prompt services being provided at the camps,” she said. Rishipal, a city resident, said the government should form special teams to resolve such issues by going door-to-door or holding ward-wise camps.
