Hyderabad: The government on Tuesday released the official WhatsApp number for Meeseva services, 80969 58096, online. It provides an AI-powered chat platform that gives residents access to over 580 government-to-citizen (G2C) services from over 40 departments. The service can be used anytime.
Users simply save the number, send “Hi” or “Menu,” and follow the instructions to apply for certificates, pay bills, and check status without visiting service centers. Aadhaar-based authentication and online payments have been integrated to ensure secure and seamless transactions, making government services more accessible to everyone, especially in remote areas. IT Minister Dudilla Sridhar Babu launched the service, developed in partnership with Meta and Meeseva, through Meeseva WhatsApp services.
Meeseva Commissioner Ravi Kiran stated that the WhatsApp chatbot, implemented in collaboration with Meta, leverages advanced conversational AI technologies, demonstrating a strong public-private collaboration to enhance citizen service delivery.
These services include income, birth, death, caste, and residence certificates; electricity, water, property tax payments; police challan payments; GHMC and CDMA services; grievance redressal; and endowment and temple services (prasad booking, service booking, room reservation). Ravi Kiran stated that this conversational interface allows citizens—especially rural users, senior citizens, and first-time technology adopters—to receive immediate assistance without navigating complex portals or visiting physical centers.
Officials stated that this is one of the largest government-WhatsApp integrations in India, providing easy access to key services “at citizens’ fingertips” without the need for additional applications. The initiative aims to make government services more accessible, inclusive, and user-friendly by bringing them directly to the mobile phones of citizens across Telangana. Speaking at the launch, Sridhar Babu said the state government is committed to making governance participatory, transparent, and citizen-driven. He said, “Governance should not be confined to closed walls. It should integrate citizens as active partners, with technology delivering services directly to their doorsteps.”
Emphasizing on technology as a means of equality, the Minister said the government aims to ensure that digital benefits reach even the remotest corners of Telangana. As part of this vision, the state aims to train 1 million youth annually in artificial intelligence to help them take advantage of emerging global opportunities in the digital sector. Highlighting other ongoing initiatives, he mentioned projects such as the AI-powered Telangana Digital Exchange (TGDEX), AI City, AI University, and Telangana Innovation Hub, which he said are enabling the state to set new standards in digital governance.
Telangana’s GenAI-powered, mobile-first model has already transformed service delivery, and the recently launched WhatsApp-based Meeseva services will soon be available in Telugu and Urdu. Voice-command features are also being developed for hands-free access, and the platform will be expanded to more departments in the coming months.
Sridhar Babu said Telangana’s digital efforts have attracted the attention of other states exploring similar citizen-centric models. The event was attended by Special Chief Secretary (IT) Jayesh Ranjan, Hyderabad Collector Harichandan, Meeseva Commissioner Ravi Kiran, and representatives from META.
