Hyderabad: Hyderabad’s Rajiv Gandhi International Airport on Friday issued an advisory following a Microsoft Azure outage that has disrupted airline operations across the country. The RGIA advisory alerts passengers about potential delays and urges them to contact their airline for flight information. “We are working closely with all our stakeholders to minimise the inconvenience of our passengers,” RGIA said. The outage has caused a lot of inconvenience to passengers. Disappointed passengers took to their social media handles to express their disappointment. “We have been waiting for 45 minutes to check in our bags!!! Honestly at such a large airport, why do you only have 3 active counters. This is one of the worst experiences,” wrote a comment on ‘X’.
Speaking on its ‘X’ handle, IndiGo reported increased waiting times at contact centres and airports due to the disruption. “Systems across our network have been impacted, resulting in slower check-ins and longer queues,” IndiGo said. The airline said it is working closely with Microsoft Azure to restore normalcy as quickly as possible. Akasa Air also reported similar disruptions, especially in online services such as booking and check-in. The airline has resorted to manual processes at airports and advised passengers to arrive early. “We regret the inconvenience and we assure you that our teams are working closely with our service provider to resolve it as soon as possible,” Akasa Air said via social media.
Air India and SpiceJet also issued advisories about technical issues. Air India acknowledged temporary impacts on digital systems, while SpiceJet noted difficulties in providing flight disruption updates, apologised for the inconvenience and promised a quick resolution. Meanwhile, Microsoft acknowledged the issue and said they were investigating the disruption affecting access to various Microsoft 365 apps and services. Hyderabad Airport assured passengers that it was working closely with stakeholders to minimise inconvenience.
