“Thakur Hoon Main”: Female Bank staff heated confrontation with customer goes viral
Kanpur: A video of a heated confrontation between a bank employee and a customer is going viral on the internet. The video shows the bank employee arguing with the customer using abusive language and made a caste-referenced remark during the dispute.
According to the video shared on social media platform X, the incident took place in Panki branch of HDFC Bank branch in Uttar Pradesh’s Kanpur.
The 43 seconds footage shows the employee rising from her seat, shouting, and pointing a laptop toward the male customer in an aggressive manner. The female employee and the male customer argued which involved profanity. As the tension inside the bank started to rise, the others tried to calm them down.
The heated argument created chaos inside the bank premises and turned the routine banking interaction into a public spectacle.
She was seen saying ” Thakur hoon main (I am a Thakur).” This particular remark has drawn criticism from the netizens with many pointing out that this is an attempt to intimidate using caste identity.
Many social media users condemned the behaviour of the bank staff as unprofessional and incompatible with the standards expected in customer-facing roles at a major private bank. Meanwhile, many requested the bank to investigate the case and take action.
HDFC has not issued an official public statement on the matter.
