Ola, Uber deny differential pricing
Delhi Delhi. Ride-hailing firm Ola on Friday clarified that it follows a “uniform pricing structure” and does not differentiate pricing based on users’ mobile operating system for the same ride. In a statement, an Ola consumer spokesperson said the company has informed the Central Consumer Protection Authority (CCPA), which had earlier issued a notice to the company.
“We have a uniform pricing structure for all our customers and we do not differentiate based on the operating system of a user’s cellphone for the same ride,” the spokesperson said. The company said it will work with the CCPA to clear any misunderstandings. Consumer Affairs Minister Pralhad Joshi had earlier termed such practices as “prima facie unfair trade practices” and a “blatant disregard” for consumer rights. He directed the CCPA to conduct a thorough investigation into the allegations.
Uber, which was also served a notice, gave a similar response on Thursday. “We do not set prices based on the rider’s phone manufacturer,” an Uber spokesperson said. We look forward to working with the Central Consumer Protection Authority to clear any misunderstandings.”