Indian Railways has brought new facilities

Indian Railways: Sometimes some problems arise while traveling by train. Therefore, passengers contact GRP or Railway Police. What to do if you do not find them around? Now Indian Railways has come up with a solution to this problem. Now you can complain through WhatsApp.

Indian Railways has launched WhatsApp chatbot facility. With this you can complain directly to the railways. If you face any problem related to seat, food or fellow passengers during the journey, you can complain directly through WhatsApp. Not only passengers of reserved coaches, but passengers traveling in ordinary coaches can also complain.

At present, if passengers face any problem while traveling by train, they complain on the X handle. Now you do not even need to complain about X-ray. Just send a WhatsApp message and you can complain directly to the railways. The railways will resolve your complaint immediately.

Nowadays everyone uses WhatsApp, so this is the medium chosen to register a complaint. Passengers can also register a complaint on the railway helpline.

How to lodge a complaint on WhatsApp?

You have to lodge a complaint on WhatsApp on this number. You have to write “Hi”, “Hello” or “Namaste”.

Welcome to Rail message will appear immediately. Passengers traveling in reserved coaches can lodge a complaint using their PNR number.

Passengers traveling on unreserved tickets can lodge a complaint using the UTS number of the general ticket.

You will be asked if you faced any problem at the station or while traveling in the train. Your complaint will be registered.

There will also be many benefits of filing a complaint on WhatsApp, such as:

You can check the status of your complaint.

Passengers can also share their experiences.

Also, you can give any suggestions.

The WhatsApp chatbot will connect you directly to the emergency helpline in case of any health or safety related problem.